Product
Voice-native AI that owns the entire call, not just the script.
Jayna brings together real-time speech intelligence, agentic planning, and deep system integrations.
The result: an always-on voice teammate that resolves work, logs context, and keeps humans focused on the
edge cases.
Pillars
Three layers to every Jayna deployment.
Voice intelligence that feels human
Jayna parses intent, emotion, accents, and interruptions to keep conversations natural.
- Sub-400ms response time keeps dialogue in flow
- Multi-language roadmap with domain-specific vocabularies
- Sentiment cues trigger empathy and escalation paths
Agentic orchestration
Plans multi-step workflows, validates permissions, and executes actions across your stack.
- Business rules encode disclosures, guardrails, and compliance checkpoints
- Tooling layer for API calls, RPA tasks, and webhook actions
- Emergency stops and human-in-the-loop fallbacks built-in
Operational visibility
Every call is logged, summarized, and measured so teams can optimize continuously.
- Structured notes sync to CRMs, ERPs, and ticketing systems
- Intent analytics, completion rates, and escalation reasons
- Export to data warehouse or BI via streaming connectors
Architecture
From signal to action to insight.
Signal layer
Streaming ASR, speaker diarization, and redaction ensure high-fidelity transcripts with no PHI leakage.
Cortex layer
LLM + rules hybrid determines next best action, referencing SOPs, policies, and contextual memory.
Action layer
Secure connectors to CRMs, EMRs, ERPs, and bespoke APIs execute updates, tickets, and notifications.
Observation layer
Live dashboards, audit trails, and alerts surface completion rates, anomalies, and human handoff queues.
Workflow brain
Every call follows a proven playbook.
01 Instant pick-up & authentication
Jayna greets callers on the first ring, verifies who they are, and pulls the right context before a human could even say hello.
02 Understands intent like a senior agent
Combination of natural dialogue + business rules lets Jayna ask smart follow-ups, capture structured data, and route logic paths without skipping steps.
03 Takes action inside your stack
Secure integrations into CRMs, ERPs, policy admin, ticketing, and internal tools mean Jayna updates records, triggers workflows, and closes tasks.
04 Escalates with perfect context
When something is ambiguous, sensitive, or outside scope, Jayna summarizes the call, tags intent, and hands off to the right human with full notes.
Natural, real-time voice
Feels like talking to your best agent—interruptions, clarifications, and accents included.
- Understands free speech, code-switching, and domain jargon
- Captures names, dates, numbers, and addresses accurately
- Responds in <400ms with the right tone and empathy
Deep system integration
Connect Jayna to the systems that actually matter so calls turn into completed work.
- Native hooks for CRMs, ticketing, ERPs, and policy admin
- Reads and writes data with audit trails
- Secure secrets management and scoped access
Workflow execution & decisioning
Encode your playbooks so every call follows policy—no improvisation needed.
- Multi-step flows (verify → retrieve → decide → action)
- Eligibility, disclosure, and compliance logic baked in
- Adaptive questioning to unblock callers quickly
Guardrails & compliance
Control what Jayna can say or do, and log every word for audits.
- Configurable disclosures and scripts per industry
- Policy-aware escalation triggers
- Structured notes + transcripts into downstream systems
Safe escalation & collaboration
Humans focus on the 20% of calls where judgment really matters.
- Confidence thresholds decide when to loop in a person
- Live transfer or async queue routing
- Context packs so humans never re-ask questions
Analytics & insight
See what callers actually need and which workflows drive the most ROI.
- Intent breakdowns, completion rates, and AHT
- Escalation reasons surface automation gaps
- Data export into BI tooling via API