Just-in-time Agent for Your Natural Assistance

Never put a customer on hold again. Let Jayna resolve the call.

Jayna answers and makes phone calls like a highly trained support rep—but with the speed, memory, and scale of software. She verifies callers, pulls data from your systems, executes workflows, and hands off to humans only when necessary.

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Inbound + outbound Voice-native reasoning Auditable transcripts Global scale

24/7

Jayna sits on the front line so humans focus on the 20% of calls that truly need them.

Trusted by ops-heavy teams

Understands natural speech with interruptions.
Follows your scripts, guardrails, and disclosures.
Pushes updates into CRMs, ERPs, ticketing, and more.

See Jayna in action

Watch the product walk-through, then hear a live call.

What a Jayna call sounds like

Caller “My prescription delivery is late again—can you check where it is?”
Jayna “Absolutely. Give me a second to pull the courier status and your eligibility.”
Jayna (Internally) → Jayna checks EMR delivery history, hits courier API, schedules redelivery. Orchestrated actions
Jayna “You’re confirmed for a 5pm drop-off. I texted the tracking link—anything else?”

Agentic DNA: retrieval, workflow orchestration, compliance guardrails.

Why teams call us

The bottleneck in every contact center is the phone.

Across SaaS, banking, insurance, healthcare, logistics, and BPOs, the same operational drag repeats itself. Jayna eliminates it.

Pain point

Hold music is killing CX

Queues, IVRs, and hand-offs frustrate customers, drag down NPS, and create escalations that never needed to happen.

60-80% of volume is low-complexity

Agents drown in repetitive work

Most calls are verification + lookups + explaining policy. Talented teams spend time resetting passwords and reading balances instead of solving edge cases.

Pain point

Costs keep rising

Hiring, training, QA, and attrition drive the cost per resolved call higher every quarter while demand remains unpredictable.

Pain point

Compliance is non-negotiable

Every word can carry legal or regulatory weight in finance, healthcare, and insurance. Teams need perfect recall and auditable transcripts.

Why Jayna

We refuse to let great teams sound like outdated IVRs.

The alternative is waiting, repeating, and improvising. Here’s how Jayna replaces that experience on day one.

Status quo pain

Phone menus that loop, then still hand callers to overloaded humans
Scripts that break the moment a caller asks a second question
Agents hunting for truth across CRMs, ERPs, EMRs, and spreadsheets
“Let me escalate that”—and the customer dials back tomorrow
Compliance and audit gaps because improvisation slips through

Jayna on day one

Understands natural speech (interruptions, emotion, accents included)
Retrieves policy + real-time data before choosing the next best action
Acts through APIs, RPA, tickets, and databases with audit trails
Sends confirmations, structured notes, and next steps automatically
Operates inside scripted guardrails so compliance teams can breathe

Platform

Jayna runs the full playbook, end-to-end.

From verification through action and documentation, Jayna acts exactly like a trained agent—only faster, compliant, and infinitely scalable.

Instant pick-up & authentication

Jayna greets callers on the first ring, verifies who they are, and pulls the right context before a human could even say hello.

Understands intent like a senior agent

Combination of natural dialogue + business rules lets Jayna ask smart follow-ups, capture structured data, and route logic paths without skipping steps.

Takes action inside your stack

Secure integrations into CRMs, ERPs, policy admin, ticketing, and internal tools mean Jayna updates records, triggers workflows, and closes tasks.

Escalates with perfect context

When something is ambiguous, sensitive, or outside scope, Jayna summarizes the call, tags intent, and hands off to the right human with full notes.

Natural, real-time voice

Feels like talking to your best agent—interruptions, clarifications, and accents included.

Understands free speech, code-switching, and domain jargon
Captures names, dates, numbers, and addresses accurately
Responds in <400ms with the right tone and empathy

Deep system integration

Connect Jayna to the systems that actually matter so calls turn into completed work.

Native hooks for CRMs, ticketing, ERPs, and policy admin
Reads and writes data with audit trails
Secure secrets management and scoped access

Workflow execution & decisioning

Encode your playbooks so every call follows policy—no improvisation needed.

Multi-step flows (verify → retrieve → decide → action)
Eligibility, disclosure, and compliance logic baked in
Adaptive questioning to unblock callers quickly

Guardrails & compliance

Control what Jayna can say or do, and log every word for audits.

Configurable disclosures and scripts per industry
Policy-aware escalation triggers
Structured notes + transcripts into downstream systems

Safe escalation & collaboration

Humans focus on the 20% of calls where judgment really matters.

Confidence thresholds decide when to loop in a person
Live transfer or async queue routing
Context packs so humans never re-ask questions

Analytics & insight

See what callers actually need and which workflows drive the most ROI.

Intent breakdowns, completion rates, and AHT
Escalation reasons surface automation gaps
Data export into BI tooling via API

Where we deploy

Industry-agnostic, domain-deep when needed.

If a human can resolve it with a conversation plus your systems, Jayna can too. Built for high-volume SaaS teams, regulated enterprises, and everything between.

SaaS & Tech

Billing, account, and access questions
Plan changes and renewals
Incident spikes during launches

Financial Services

Balance + transaction support
Card and dispute workflows
Strict disclosure requirements

Healthcare & Scheduling

Appointment booking and prep
Eligibility + benefit checks
High-volume seasonal programs

Insurance & TPAs

Tele-underwriting interviews
Claims documentation
Audit-ready transcripts per policy

Logistics & Mobility

Order + delivery status updates
Route and driver coordination
Exception handling at scale

BPOs & CX Outsourcers

Tier-1 deflection
Multi-client playbooks
Productivity + SLA guarantees

Heads of CXBPO leadersCOOs & OpsFounders & CTOs

Live scenarios

Pick a workflow. Jayna adapts.

Inbound support, outbound underwriting, appointment scheduling, banking operations—Jayna plugs into your stack and keeps every promise you make on the phone.

E-commerce & SaaS

Customer Support Triage

Order status, account updates, password resets, and shipping changes handled end-to-end with live data from your stack.

Verify caller and pull account or order context
Handle address changes, cancellations, and subscription edits within policy
Escalate complex or high-value accounts with a ready-made summary

92% completion without human transfer

NPS lift +12 points

Perfect for teams where 70% of calls are “Where is my…” or “I need to update…”

Proof

Outcomes our customers report.

Average hold time

Calls are answered immediately by Jayna, then routed as needed.

65–85%

Automation rate

Low-complexity calls are resolved without touching a human queue.

40%↓

Cost per resolved call

Less overtime, hiring, and attrition-driven retraining.

2×

Human agent leverage

Teams focus on empathy-heavy and high-value cases.

Agentic, not just generative

Jayna plans, decides, and acts through your systems instead of reading FAQ answers.

Playbooks encoded in software

Eligibility logic, disclosures, compliance, and workflows are modeled explicitly.

Enterprise-ready from day one

Security reviews, observability, and audit logs are first-class citizens.

Battle-tested team

Built by operators who automated claims, underwriting, and other high-stakes voice work.

Just-in-time agent

Every letter in Jayna has a job.

Jayna isn’t another FAQ bot. She’s a just-in-time agent engineered to hear nuance, chase truth, and ship outcomes without losing your brand voice.

Just-in-time

Latency-killed responses

Syncs live caller intent with real-time data so nobody waits for “we’ll call you back.”

Agentic

Plans + executes

Breaks down work, branches decisions, and triggers automations with permission checks.

Your

Brand + policy aware

Sounds like your best agent because it is grounded in your tone, scripts, and guardrails.

Natural

Conversational intelligence

Handles layered questions, accents, and emotion—mirroring a veteran operator’s pacing.

Assistance

Outcome guaranteed

Closes loops, updates systems of record, and hands off to humans only when needed.

Why we built Jayna

Automation experience from the most regulated call centers.

Before Jayna, our team shipped workflow automation inside health insurance, TPAs, and hospital operations—where every disclosure, timestamp, and decision matters. We saw the same pattern across banking, logistics, and SaaS: the phone is still the control room, and nothing off-the-shelf could handle the real work. Jayna is the next layer.

“AI that just answers FAQs isn’t enough. Jayna is a voice agent that understands intent, follows guardrails, takes action, and knows when to tap a human. That’s the future of support and ops.” Jayna Team

See it live

Ready to replace your IVR with something customers actually love?

Tell us about your call volume, KPIs, and systems. We’ll show you how Jayna plugs in, pilots in weeks, and scales across every line of business.

Book a pilot Explore use cases