Product

Design the call, test the call, then let Jayna answer.

Jayna gives operators a practical builder for voice agents: flows for control, data definitions for capture, sources for business context, and test calls before deployment.

1

Flow

Create the customer journey as greeting, collection, data use, checks, branches, transfers, and ending states. Jayna keeps the conversation on the configured path.

2

Data

Define what the agent should collect: simple fields, nested objects, arrays, lists of conditions, claim facts, appointment details, or underwriting answers.

3

Sources

Attach business data the agent can use during the call, such as locations, providers, accepted plans, policy records, availability, or API-backed lookups.

4

Knowledge

Give Jayna stable answers and boundaries. The agent can explain what it knows, refuse what it should not answer, and transfer when the caller needs a human.

Hi, thanks for calling Riverside Dental. I can help with scheduling and intake.
I need a cleaning sometime next Thursday.
Got it. Are you a new or returning patient?
New patient.
{
  "intent": "appointment",
  "appointment": {
    "type": "cleaning",
    "preferredWindow": "next Thursday"
  },
  "patient": {
    "status": "new"
  },
  "nextAction": "collect_contact"
}

What makes Jayna different.

The customer does not need to think in architecture terms. They need to know Jayna sounds flexible while the business stays in control.

Natural where callers feel it.

Jayna can phrase, clarify, acknowledge, and recover like a real conversation instead of forcing rigid IVR menus.

Precise where the business needs it.

Business-critical steps are configured explicitly: what to ask, what to collect, what to check, and when to transfer.

Observable after every call.

The call produces a timeline, structured fields, and outcomes that can be reviewed, improved, exported, or audited.

Test before live traffic

Call your agent before your customers do.

The builder is designed around iteration. Configure a workflow, make a test call, inspect what happened, adjust the flow, and test again until it is ready.

Greeting deliveredAI notice, recording notice, and consent policy applied.
Intent capturedCaller wants a new-patient cleaning appointment.
Fields completedName, phone, appointment type, preferred date, and patient status.
Clean endingJayna summarizes the request and stores the structured outcome.

See the builder with a real workflow.

We will walk through an agent configuration, make a test call, and show the structured result.

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